Once your assistant has been activated, the next step is to provide Serova with the information it needs to respond accurately, behave correctly, and represent your organisation’s voice.
This page explains:
Before continuing, it is important to understand that prompts and tool configuration availability depends on your selected plan.
If your plan includes prompting or configuration, the rest of this page explains how to prepare your information.
If your plan does not include prompting:
➡️ You can safely skip this section for now
➡️ You can always upgrade later if needed
Your assistant can only answer questions based on the information you provide.
The more complete the information, the more accurate and useful your assistant becomes.
This includes:
Important:
You do not need all documents upfront.
You can upload additional information at any time.
This reduces onboarding pressure and allows your assistant to grow and improve gradually.
If you’re using a Community Assistant (estate, HOA, school, church, sports club, NPO, neighbourhood group, etc.), you may upload any of the following:
Again:
➡️ Only upload what you want your assistant to use.
➡️ Additional material can be added later as your assistant evolves.
If you’re using a Business Assistant, you may provide:
(Also used for communities)
You can provide as little or as much as you want — it can always be expanded later.
Well-formatted information helps your assistant understand and respond more accurately.
Examples:
Keep information concise and structured whenever possible.
Prompts define:
If you prefer to configure prompts and tools yourself, you can use Serova’s public documentation:
🔗 Prompt Structure Guide
prompt-structure
🔗 Tool Configuration Guide
tool-configuration
Clients who want complete control can manage their assistant independently using these tools.
If you prefer guided onboarding, your Serova Agent will:
No technical knowledge is needed.