Now that your assistant has been fully configured, linked to your WhatsApp or WABA account, added to groups (if applicable), and activated by the Serova team, you are ready to begin daily use.
This page explains what your assistant will do automatically, how to interact with it, and how to monitor its activity.
Your assistant is ready for real-world use.
You can now:
- Receive questions from members or customers
- Allow users to interact with the assistant in WhatsApp
- Monitor conversations and behaviour
- Receive toxicity alerts (if enabled)
- Send or respond to customer messages
- (Businesses) Send WhatsApp template messages through WABA
No further setup is required.
Your assistant will:
- Monitor WhatsApp groups silently
- Detect harmful or rule-breaking content
- Notify admins when necessary
- Assist members by replying via 1–1 private chat
- Answer questions using your uploaded rules, contacts, and documents
It will never reply inside the group.
Your assistant will:
- Respond directly to customers in 1–1 chats
- Provide product/service information
- Help with FAQs
- Use your brand tone (if configured)
- Handle workflows and tool calls (if enabled)
- Send official template messages using your WABA number
Your assistant now behaves like a customer service agent that is available 24/7.
Your dashboard is where you track everything your assistant does.
View:
- Conversations your assistant handled
- Customer or member replies
- Toxicity detections
- Any deleted or flagged messages
Useful for communities — adjust:
- What counts as toxic
- When to alert admins
- Whether messages should be auto-deleted
Choose how you are alerted about:
- Toxicity events
- Group join requests
- Assistant failures
- Important system alerts
Track:
- Template sends
- Delivery
- Reads
- Replies
- Failures
Members can message your assistant directly with questions like:
- “What are the rules?”
- “Who do I call for maintenance?”
- “What time does the office close?”
- “Where can I get a sticker/pass/permit?”
Admins may also receive:
- Alerts for toxicity
- Rule violations
- Safety concerns
- Potential conflict or aggression
Customers may ask:
- “How much does this cost?”
- “What services do you offer?”
- “How do I book?”
- “Do you deliver?”
Your assistant will reply instantly using your uploaded content and prompts.
- Monitor group chats
- Flag toxic or inappropriate content
- Alert admins
- Auto-delete harmful messages (if enabled)
- Answer resident questions privately
- Use your documents to provide accurate information
- Reply to customers in real time
- Use structured prompts and brand tone
- Provide pricing or product information
- Route queries when needed
- Handle post-broadcast replies
- Support WABA template messaging
Your assistant will keep improving as you use it.
- Keep your documents up to date
- Add new FAQs as they arise
- Adjust prompts to fine-tune tone and behaviour
- Review message logs occasionally
- Update toxicity settings if your community changes
- (Businesses) Create and approve new templates in Meta
- (Businesses) Upload CSVs when sending broadcasts
No technical work is required — the dashboard handles all the complexity.
Reach out if you need help with:
- Unexpected assistant behaviour
- WABA template issues
- Creating new prompts
- CSV formatting for broadcasts
- Toxicity sensitivity adjustments
- Updating assistant information
📧 support@serova.ai